Patient and Family Responsibilities

• Provide complete and accurate information about his / her health, including present condition, past illness, hospitalization, medication and any other matters that pertain to his / her health.
• Provide complete and accurate information including full name, address and other information
• To ask questions when he / she does not understand what the doctor or other member of the health care team tells about diagnosis or treatment. He / she should also inform the doctor if he / she anticipate problems in following prescribed treatment or considering alternative therapies.
• Abide by all hospital rules and regulations.

Comply with the NO SMOKING policy.

• Comply with the visitor policies to ensure the rights and comfort to all patients. Be considerate of noise levels, privacy and safety. Weapons are prohibited on premises.
• Treat hospital staff, other patients and visitors with courtesy and respect
• To be on time in case of appointments. To cancel or reschedule as much in advance as possible in case of cancellation or rescheduling of the appointments.
• Not to give medication prescribed for him / her to others.
• Provide complete and accurate information for insurance claims and work with the hospital and physician billing offices to make payment arrangements.
• To communicate with the health care provider if his/ her condition worsens or does not follow the expected course.
• To respect the fact that other patient’s medical condition is more urgent than yours and accept that your doctor need to attend them first.
• To respect that admitted patient and patient requiring emergency care is a priority for your doctor.
• To follow the prescribed treatment plan and carefully comply with the instructions given.
• To accept ‘where applicable’ adaptations to the environment to ensure a safe and secure stay in hospital.
• To accept the measures taken by the hospital to ensure personal privacy and confidentiality of medical records.
• To attend follow up appointment as requested / advised.
• Not to take any medications without the knowledge of doctor and health care professionals.
• To provide correct and truthful history.
• To understand the patient rights and seek clarification if any.
• To take medicines, which are prescribed till course of treatment is completed.
• To provide feedback when you are asked for.
• To accept financial responsibility for health care services received and settle bills promptly and timely.

Patient and Family Rules

• To receive screening and emergency services without prior authorization in the case of severe pain, injury or sudden illness where the patient’s life is in serious jeopardy.
• To know treatment options and to participate in patient care process and decisions about patient care.
• To accept or refuse treatment including examinations, tests and diagnostic procedures after obtaining enough information to make an informed choice about whether to accept or refuse treatment.
• To receive considerate, respectful and non discriminatory care from doctors and to be treated equally irrespective of the race, sex, age, disability, religion, caste etc,
• To receive care with dignity and privacy during examination, procedures and treatment.
• To be informed about patient rights in a manner / language that the patient can understand.
• To receive care in a safe environment.
• To have confidentiality of information, with exception of privileged communication issues.
• To be addressed of any special preference, spiritual & cultural needs, personal values and beliefs.
• To have appropriate assessment and management of pain.
• To be informed about how to gain access to clinical research, investigation or clinical trials involving human subjects
• To be informed about how to choose to donate organs and other tissues
• To ask for a second opinion from a different doctor, if patient feels that the decision made about treatment by primary doctor does not suit patient’s treatment needs (This should not be unreasonably used).
• To have access to visitors as per the hospital policy about which patients and family members are informed (There are medical or institutional reasons to restrict such access).
• To be informed of any invasive / high risk procedures / treatment / anesthesia / blood and blood product transfusion or any proposed research or experiment.
• Treatment that may be considered in patient care, and to have a choice to consent or to refuse to participate.
• To receive compassionate and respectful care at the end of the patient’s life.
• To request and receive information regarding charges for any treatment and to receive an explanation of the bill upon request.
• To refuse care / treatment and to obtain discharge against medical advice.
• To be protected from physical abuse or neglect.
• To have information on how to voice a complaint.
• To have information on expected cost of the treatment.
• To have an access to his / her clinical records.